About NeSDA
In the United Nations e-Government Survey published in 2018, where a 193 member countries were assessed, India was placed 96th in the e-Government Development Index. There was a significant improvement in its rank from that of 2016, where the country was placed at a rank of 107.
For a nation which takes pride in using digital technologies and innovations for providing government services to citizens as well as businesses and with many well-established service delivery mechanisms across its various States and UTs, this rank can be enhanced further.
While there has been many successful initiatives undertaken by Central Ministries and State /UT Governments to improve overall e-Government development, it was also necessary to evaluate the overall efficiency of service delivery mechanism from a citizen’s perspective. The study was formulated to bridge this gap and help cater to a common evaluation framework that is built on global standards which could measure the depth and efficiency of existing e-Governance service delivery mechanisms of the nation. Thus the National e-Governance Service Delivery Assessment (NeSDA) framework was conceptualized and launched in August 2018. The framework primarily assessed all the service portals (State/UT and Central Ministry service portals) on 7 key parameters namely Accessibility, Content Availability, Ease of Use, Information Security & Privacy, End-service Delivery, Integrated Service Delivery and Status & Request Tracking , and across six sectors namely Finance, Labour & Employment, Education, Local Government & Utilities, Social Welfare (including Agriculture & Health) and Environment (including Fire) sectors.
State UT Sector |
Services |
|
Central Ministry |
Services |
Finance |
13 |
|
Ministry of Agriculture |
4 |
Labour & Employment |
7 |
|
Ministry of Environment, Forest and Climate Change |
2 |
Education |
4 |
|
Ministry of Finance - CBDT |
5 |
Social Welfare, Health & Agriculture Services |
10 |
|
Ministry of Finance - CBIC |
2 |
Local Governance and Utility Services/Vehicle |
15 |
|
Ministry of Health and Family Welfare |
2 |
Environment & Fire |
4 |
|
Ministry of Human resource Development |
2 |
Total Mandatory Services |
53 |
|
Ministry of Labour & Employment |
5 |
|
|
|
Ministry of Rural Development |
2 |
|
|
|
Ministry of Social Justice and Empowerment |
1 |
|
|
|
Total Mandatory Services |
25 |
The State/UT portals were assessed only on Accessibility, Content availability, Ease of Use and Information Security & Privacy parameters. The State’s/UT/Central Ministries Portals’ and Service Portal’s performance across sectors were further classified based on their adherence score into Top Performers, Leaders, Aspiring Leaders and Emerging Leaders.
Parameters |
State Services |
State Portal |
Ministry Services |
Ministry Portal |
Accessibility |
19 |
11 |
19 |
11 |
Content Availability |
12 |
9 |
12 |
8 |
Ease of Use |
11 |
13 |
11 |
13 |
End-service delivery |
5 |
0 |
5 |
0 |
Information Security and Privacy |
8 |
9 |
8 |
9 |
Integrated service delivery |
14 |
0 |
14 |
0 |
Status and request tracking |
8 |
0 |
8 |
0 |
Total |
77 |
42 |
77 |
41 |